Healthcheck
and server updates
Scheduled configuration changes
Scheduled software
upgrades
Virus Update check
Tape Backup check
Firewall log file checks
Email
server monitoring
General housekeeping and technical support if needed
Remote
troubleshooting, monitioring and support on critical systems: e.g.
servers, firewall, router, email, and LAN.
The Customer has a dozen or so
users on laptops and PCs. They have two servers, and receive
their email from the Internet to their own email server in house.
They use a router and firewall for protection and backup both servers
to tape. Working from home and remote access is permitted for some
users.
A customer visit and subsequent discussion yields a commitment
to support the network and provide technical support as and when the
need arises. A retainer type contract is setup to provide bi-monthly
on-site visits, for maintenence on the servers, router and firewall,
and remote access for the same. The on-site visits also offer the
opportunity for end-user support. The tasks undertaken would be:
