Remote access customer
network once a week, view fileserver logs, check virus software updates,
OS updates, and tape backup. Make monthly report.
Remote access to workstations on small
network, end-users can log calls for support at pre-arranged time.
Either when user present, or at their convenience.
On-going maintenance
and technical support can produce the greatest headachesfor a small
business. Especially in that it cannot justify a permanent member
of staff, nor can it rely on contractors to come in as problems arise
on an ad-hoc basis.
Alternate IT can provide levels of support,
both on-site and remotely, to maintain the technology the company
requires without incurring large costs. A small business does not
need support all the time, but it does need it on a regular basis,
from a source that understands about the business, and is familiar
with what they use IT for.
